I absolutely cannot express how amazing this place is. (This may run long.) So I had an incident in late December with my shoulder that is going to require surgery. After months of back and forth with the workman's comp doctors and insurance the surgery was approved and scheduled for Monday the 13th. During my pre-op appointment last week the ekg showed something weird and the anesthesiologist wanted me to get cleared by a cardiologist. I called the workman's comp doctor's office everyday for a week and a half asking for updates and I got nothing. So yesterday at around 11am HV&LC called me to schedule an appointment. They asked when my surgery was and I told them, "Monday." She was surprised and asked if I could come in same day. I said absolutely whenever you can see me. My appointment was 3pm (awesome of them to squeeze me in.) I went in and got a new ekg and the doctor wanted me to get an echocardiogram but they had 1 tech on vacation and 1 tech sick so there was no one there to do the test. Kimberly, the office manager, came in and asked if I would mind waiting while she tried to figure something out. She had no luck for a bit, but she kept trying. At around 4:45 she told me she had found an echotech that would come in but she was a few hours away coming back to town. She told me she had already talked to the doctor and no matter what time of the night it was he would review my results and authorize my surgery if the results were good. At 7:15 (they close at 6) I showed up and the echotech, Aeramy, was there with someone waiting on the passenger side of her car (she literally came straight there from a road trip.) She performed the test and mentioned how weird it was to do it in normal clothes. 🤣 I also found out she hasn't worked there since Dec. Meaning they literally called every echotech they knew until they found one. After I left Judith sent my test results to the doctor and stayed there to fax the approval over till well after 8. I was approved! It may not seem like a big deal to some, but I've spent a month organizing work, band, recording, shows, and life in general based on the recovery schedule of my surgery being on the 13th. Dr. Hwang, Kim, Sandra, Tannia, Judith, and Aeramy moved heaven and earth to make sure that happened. I'm tearing up now just thinking about it. I've never experienced better customer service from anyone ever. They all deserve recognition and if you have a heart or legs you should use this business. ❤️❤️❤️❤️❤️
Daniel Thompson
4/18/2023